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PGI Auto Reviews
Date: February 21, 2013 Dealership Name: Jay Lee's Honda of Sumner Location:: Sumner WA
I’ve been in the business for over 15 years and throughout the years Yago, Dan, and Brian have always offered the latest and greatest products to enhance the dealership. Very professional company that has weathered all the ups and downs in the car business and has always been there and pulled through!
Date: February 14, 2013 Dealership Name: Auto Quest Location:: Seattle WA
We are very pleased with our sales rep Brian Sanchez. He is very knowledgeable about his products and is always helpful if we have any questions or concerns. PGI is now taking all of our pictures with full descriptions on vehicles, sends out our feed, and also hosts our website. All in we are happy with All the services from Brian in Sales, Dustin Moore handling our feed, and Steve Warren with technical issues.
Date: November 15, 2012 Dealership Name: South Tacoma Auto Sales Location:: Tacoma WA
PGI Auto has been a tremendous partner for our dealership. The website service through them has been outstanding, increasing our online lead generation many times over and allowing us a higher degree of control and oversight of our site and the features and ads that run thereon. Their database services are clean and easy to use, and they can always be relied on to address concerns in a swift and decisive manner, and area always available to answer our questions. We see ourselves having a healthy relationship with PGI well into the future.
Date: November 2, 2012 Dealership Name: 6167 Motors Location:: Mountlake Terrace WA
I asked Dustin Moore, who works at PGI, where all the places are I can leave a positive review because I’m very pleased with his responsiveness, and how quickly they work to implement improvement suggestions I make to make PGI even better. Dustin has been incredibly responsive and helpful, he answers my emails within minutes and so far he’s said they’re working to implement every single suggestion I’ve made that I think would be cool additions to the plugin. I greatly appreciate their helpfulness in a world of companies that put you on hold and are only marginally helpful. Congratulations on running a great company, whoever you are.
Date: August 28, 2012 Dealership Name: Pacific Coast Auto Center Location:: Mount Vernon WA
I want to take a minute to let you know how pleased we are with products and service. Morocco does a great job and always shows up with a smile and a positive attitude. THANK YOU!
Category Archives: News / Blog
How the “Thank You Economy” is like PGI. The consumer is changing and how we treat the consumer has become even more important than ever. There was a day when family would pack up the family and go car shopping at their local dealership. They would know the salesmen, the manager and the service department. They would tell their relatives about how much they enjoyed the experience or how they should not go there. Customer service not only meant taking care of the current consumer but also making sure that the word of mouth from them was positive. Know the consumer’s feelings are not only something shared with family or something shared with their friends, it is something that is shared with online communities, online blogging and online review sites. Managing those customer relationships is a large part of what companies need to do to make sure the word about their business is not poorly represented to the mass of people. Responding to those comments that may be unpleasant as well as praising those comments that are pleasant shows that … Continue reading
The Thank you Economy. This report is being written with the operations side of the company in mind. I have been with PGI since 2005 and have really experienced the major growth of this company. With that said I have seen immense changes within the operations side of the business. The most impactful information I read had to do with the relation of employee treatment to customer satisfaction. It is proven and stated in this book that, treating employees well, employees let that flow to customers (pg.89). You could say I am biased by agreeing with this. But when the highest ranking company’s in the world like, Zappo’s/Google/Microsoft focus on the employees before anything else, you have to begin to take notice. These employees put in great amounts of effort for the company because they are given this kind of effort back to them. I feel PGI has showed that they are in a similar boat as said company’s and have historically treated employees with trust. I have seen this trust tapper off with the company’s growth. I feel it … Continue reading
It’s been clear to me for years that the principles discussed in “The Thank You Economy” are core to the business model of PGI. Everyone knows Yago. His focus has always been on hands-on customer service, creative solutions to customer needs, and availability. These values trickle down to the rest of the company, and are the reason we consistently see customers return after leaving for pricing reasons, or move to us over competitors. It’s also become clear over the past couple years that PGI has made a shift toward not only expanding our own online presence, but helping clients manage and expand theirs. It seems that data collection and inventory management have become a foundation upon which rests a growing business built around helping dealers manage all aspects of their online presence – not just in terms of inventory visibility, but reputation management, and customer relationship building. Entrenched as I am in the data collection foundation of that vision, I think it’s important that we maintain an awareness and understanding of the Thank You Economy on several levels. First, we … Continue reading
For those of you that care about online reputation, check the Google best ever medals. The best ever medals are awards each person can give to businesses (and it is limited how many a person can give). Check them in these links by noticing the littler medal next to the reviews rating: Brien Ford Acura of Seattle For more information on best ever medals check these links: Local Business Reviews Secret Weapon Google Maps Mobile 5.6 brings “Best Ever” rating Yago Paramo
“The thank you economy” and how that applies to the automotive dealers. by Eric Wilkins Account Manager, Paramo Group Inc. PGI spends an incredible amount of time educating our clients on the importance of digital marketing and how they can stay competitive in this dynamic market. I feel this market is a reflection of its customers and the impact of what’s purchased. Studies from Google show average customers spent 4 months researching cars before purchase. Online reputation and digital assets are critical to conversion. Understanding and quantifying online reputation and how social media effect buying decisions can seem overwhelming at times. These three statistics in the book The Thank You Economy were interesting when you attempt to connect the relationships online reputation, leads and conversion play at a dealership: · 55% cited great service, not product or price as their primary reason for recommending a company · 66%said that great customer service was their primary driver for greater spending. · 85% of US consumers said they would pay 5% to 25% more money to ensure a superior customer service experience. The … Continue reading
We have added the FIAT blog feed to the Dodge, Chrysler, Jeep blogs–dodgeblogger.com– to these will not show in the news blog. What this means is that the blogs will build more pages faster. This screenshot shows the blogs built today so the system will build 8 new pages for your blog. Yago Paramo
We added a link to PGI Auto’s website under the News/Blog section with information and links to resources. The direct link is http://www.pgiauto.com/news-blog/resources. There you will have access to PDF files with in depth analysis such of those subjects recently covered in our seminar, direct links to our past newsletters, and external links to articles that we find and usually pass internally to our team. We hope that this will keep you better connected and informed about digital advertising. Yago Paramo
Toyota CPO updated: Toyota’s CPO information has been updated to new standards. All new and current videos will be updated. Yago Paramo
For those dealers having FIAT they will now show in the Autobase system. While we only have one used one (a 1971 FIAT 500L) we already have 183 new ones in the system. The FIAT 500 was made in Spain by SEAT (Sociedad Española de Automobiles) and its most famous version was the SEAT 600. I have god memories of that car as my aunt took me on it to the beach when I was a kid (few people in the family had a car) and later on that was the only car my mother even had for a short time. If Rairdon works the price on that thing I’m a buyer for nostalgic reasons. Yago Paramo